A self-serve portal, branded as your store, that ends the manual work and offers an exchange or store credit before a shopper ever reaches the cash refund option.
Your customer opens the return link, enters an order number and phone, picks the item and the reason, and that is it. No ticket, no WhatsApp thread, no agent opening the order by hand. The return reaches you complete and ready to review.
See the returns portalReturns are open for 30 days from delivery. Enter the order number and phone, and the eligible items and their options appear.
ContinueReturning a giftWe use the order number and mobile only to find the order.
Write the policy once: windows, fees, excluded products, final sale, and your best customers. The eligibility engine then applies it to every return the same way, so no decision hangs on an agent's mood or a customer's persistence.
See the rules engine14 days from delivery on every order, and you can extend it for chosen categories or customers.
15 SAR on a changed-mind return, and nothing at all when the store is at fault.
60 days for an exchange, longer than the refund window because an exchange costs you no revenue.
Most Trail Runner returns come back over sizing, so offer another size before the refund option.
Rules apply the same way to every order, and you can change any of them at any time.
Before a shopper reaches the cash refund option, the portal offers an exchange or store credit. Credit is issued at the item's own value, and you can add a bonus percentage on top, so the money stays inside your store instead of leaving your account.
Learn more about ExchangesThe 10% bonus on credit is your own setting, and you can switch it off per product or per segment.
The cash refund stays on the customer's screen whichever option you would rather they took.
The return window set by Saudi law is a floor inside Tabdeel. You cannot shorten it, and a misconfigured setting cannot override it. Any lawful exception is recorded with its legal basis in the policy log, rather than by cutting the global window for everyone.
Read about eligibilityThe window applies to every category by default. Exceptions and extensions are set in the rules engine.
60 days for exchanges and store credit, because neither one takes revenue out of the store.
One dashboard holds the state of every return, the item, the reason, the decision and the message log. Support sees exactly what the warehouse sees, so the back and forth between teams disappears and returns close faster.
Learn more about IntegrationsOnly the flagged row waits for a person, the rest cleared under your own rules.
Yes. The portal opens with an order number and phone, and the customer picks the item, the reason and the resolution themselves. Support only steps in on cases your policy sends to manual review.
As a floor we never shorten. The eligibility engine enforces it on every order, and any lawful exception is recorded with its legal basis instead of cutting the global window.
You can set fees to match your policy, with one fixed exception: if the store is at fault, damaged, defective, wrong item or not as described, there is no fee at all, whatever your settings say.
Tabdeel was built for Salla first and connects to your Salla store directly. Zid, Shopify and other platforms sit on the integration roadmap, and we will tell you exactly where each one stands.
A short call with a Tabdeel specialist is enough to see the returns portal running on your own store data, and what revenue you could keep.
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