Returns

Run returns end to end

A self-serve portal, branded as your store, that ends the manual work and offers an exchange or store credit before a shopper ever reaches the cash refund option.

See how it worksBook a demo
Illustrative example13,200 SARstays inside the store if a third of 100 returns become exchanges33 items × 400 SAR
Illustrative example0 ticketsa complete return request arrives with no support ticket
Illustrative example14 daysthe default return window, extended or excepted in one click
Save time

A portal that runs itself

Your customer opens the return link, enters an order number and phone, picks the item and the reason, and that is it. No ticket, no WhatsApp thread, no agent opening the order by hand. The return reaches you complete and ready to review.

See the returns portal
Return portalProduct demo
Return portalPreparing the demo
Stay in control

Your rules on every order

Write the policy once: windows, fees, excluded products, final sale, and your best customers. The eligibility engine then applies it to every return the same way, so no decision hangs on an agent's mood or a customer's persistence.

See the rules engine
Store rulesProduct demo
Store rulesPreparing the demo
Grow revenue

Fewer refunds, more exchanges

Before a shopper reaches the cash refund option, the portal offers an exchange or store credit. Credit is issued at the item's own value, and you can add a bonus percentage on top, so the money stays inside your store instead of leaving your account.

Learn more about Exchanges
Shopper optionsProduct demo
Shopper optionsPreparing the demo
Stay compliant

Return windows you set

Set separate return and exchange windows in your store settings. The preview explains each window, and the store applies the choices you saved to eligible orders.

Read about eligibility
Return and exchange windowsProduct demo
Return and exchange windowsPreparing the demo
Clear amounts

Every return amount explained

See the item value, return fee, shipping and final amount together. The breakdown helps your team review the return and explain its outcome to the customer before closing it.

Learn more about Integrations
Return totalsProduct demo
Return totalsPreparing the demo

Frequently asked questions

Yes. The portal opens with an order number and phone, and the customer picks the item, the reason and the resolution themselves. Support only steps in on cases your policy sends to manual review.

As a floor we never shorten. The eligibility engine enforces it on every order, and any lawful exception is recorded with its legal basis instead of cutting the global window.

You can set fees to match your policy, with one fixed exception: if the store is at fault, damaged, defective, wrong item or not as described, there is no fee at all, whatever your settings say.

Tabdeel was built for Salla first and connects to your Salla store directly. Zid, Shopify and other platforms sit on the integration roadmap, and we will tell you exactly where each one stands.

Tabdeel

Put returns back on your side

A short call with a Tabdeel specialist is enough to see the returns portal running on your own store data, and what revenue you could keep.

Book a demo