Frequently asked questions

Tabdeel is a returns and exchanges platform for online stores. Shoppers request a return or exchange on a page branded as your store, your policy is applied automatically, and an exchange or store credit is offered before a refund.

Tabdeel works directly with Salla today. Zid, Shopify and other platforms are on the way. On the Enterprise plan we can set up a custom connection for your platform.

Book a demo, or connect your store from the setup steps: connect the store, set your policy, choose what shoppers are offered, set shipping, then launch your return page.

Essential is SAR 199 a month with 25 requests included. Advanced is SAR 499 a month with 100 included. Each extra request is SAR 4 on Essential and SAR 3 on Advanced. Enterprise is priced to your volume.

Essential has the return and exchange page branded as your store, size or colour exchanges, store credit and refunds, and email notifications. Advanced adds exchanges for any product, sending the replacement before the return arrives, photo checks, fraud detection and analytics.

Yes, on the Enterprise plan. We review your volume and how your team works, then shape the setup and features around it.

You do. Set the return window and the exchange window yourself, store-wide or by product rule, and Tabdeel applies what you set to every order.

Yes. Set the fee as a fixed amount or a percentage. Returns where the store is at fault, such as a damaged or wrong item, are fee-free by default, and that is also a setting you control.

You choose whether the shopper or the store pays for return shipping. Tabdeel books the return shipment when the item comes back.

You choose what shoppers are offered: an exchange, store credit or a refund. Refunds go back through your Salla store to the way the shopper paid. Store credit is issued as a single-use coupon in the shopper's name that can only be spent in your store.

On Essential, shoppers swap the size or colour. On Advanced, they can swap for any product in stock in your store.

The shopper pays the difference on the return page before the exchange is confirmed.

No. We share data only with the store that owns it and with the services needed to run the feature it uses.

Syncing stops and we delete the access that lets Tabdeel reach your store. You can also ask us to delete your store's data.