Return and exchange policy template
Copy this template to your store's return policy page and change everything in brackets [ ] to match your decisions. Every number in it is a suggestion, not a rule.
Return and exchange window
You can request a return within [7] days of receiving your order, or an exchange within [14] days of receiving it.
Condition of the item
We accept items in their original condition, unused, in the original packaging with all accessories and tags.
Items that can't be returned
- [Final sale items]
- [Personal items such as underwear and opened cosmetics]
- [Made to order items]
How to request a return or exchange
- Open our return page: [link to your return page].
- Enter your order number and the phone number on the order.
- Choose the item and the reason, and add a photo if asked.
- Choose an exchange, store credit or a refund.
Exchanges
You can exchange for another size or colour [or any product in stock]. If the new item costs more, you pay the difference. If it costs less, [we add the difference as store credit].
Refunds
Once we receive and check the item, we refund your payment method within [7] working days. You can choose store credit instead of a refund [and we add a [10]% bonus].
Fees and return shipping
[Return shipping is free] or [a return fee of SAR [15] is deducted from the refund]. Exchanges are [free].
Damaged or wrong items
If your item arrives damaged or isn't what you ordered, tell us within [3] days of delivery with a photo. We cover the return shipping and charge no fee.
Contact us
For any question about returns or exchanges: [your email or WhatsApp number].
Apply this policy automatically
With Tabdeel you set these decisions once in your settings, they apply to every order, and shoppers request returns and exchanges themselves.
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