Checkout+ offers the customer a small fee at checkout in exchange for a free return later. Their confidence goes up, and your reverse shipping cost is already covered.
Coverage is added as an optional line at checkout at a price you set. Every customer who accepts pays a little more on top of their order, which turns returns from a pure cost line into a line that pays for itself.
Learn more about ShippingAdd it now and the return shipping is on us if this one goes back.
What is coveredA first-time shopper is asking themselves one question: what if it does not suit me? Offering a free return for a token fee answers that question right where it is asked, so they finish the order instead of backing out.
Learn more about PromiseWithout coverage, every return eats into your margin through an extra label and warehouse handling. With Checkout+ the cost is collected before the return even happens, so you can advertise free returns without fearing what they do to your margin.
Learn more about ReturnsEvery figure here is sample data from one illustrative store over one month, not a measured result across merchants.
The coverage price, its window and the products it applies to are all your settings. You can show it only on baskets above a certain value, exclude categories with expensive reverse shipping, and change any of it whenever you want.
See the rules engine14 days from delivery on every order, and you can extend it for chosen categories or customers.
15 SAR on a changed-mind return, and nothing at all when the store is at fault.
60 days for an exchange, longer than the refund window because an exchange costs you no revenue.
Most Trail Runner returns come back over sizing, so offer another size before the refund option.
Rules apply the same way to every order, and you can change any of them at any time.
Checkout+ sits on top of your policy rather than replacing it. Anyone who declines it checks out normally and returns under your usual rules, and the returns portal shows them that path just as plainly as any other. If the store is at fault they pay nothing regardless.
Read about eligibilityReturns are open for 30 days from delivery. Enter the order number and phone, and the eligible items and their options appear.
ContinueReturning a giftWe use the order number and mobile only to find the order.
Enter your store's figures and see how much of your reverse shipping Checkout+ would cover. We assume nothing on your behalf, and every field starts empty.
Enter your numbers above to see the calculation
A worked example on your own numbers. Not a promise and not a benchmark.
A sensible starting point is your average reverse shipping cost, then adjust based on the acceptance rate you see. The number is a setting you control and can change at any time.
They complete the order as normal and return under your usual rules, and your own fee policy decides who carries reverse shipping in that case.
No. Checkout+ covers the cost of returning an item. Loss and theft in transit is a separate product called Protection, and you can run both together at checkout.
The customer opts in, so it is added as a line in the order total and collected with the order through the payment methods your store already uses. You keep the fees and cover claims from them, which makes this a service your store offers rather than an insurance policy.
Book a demo and see how the coverage offer appears at checkout, and how much of your reverse shipping it could cover.
Book a demo