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Tabdeel vs handling returns by hand

If you get a few returns a month, handling them by hand is fine. Once returns arrive every day, a self-serve return page saves your team the back and forth, applies the same rules to every order, and offers an exchange or store credit before a refund, so more of the sale stays in your store.

Book a demoSee how it works
TabdeelBy hand
How the shopper startsOpens your return page and enters the order number and phoneSends a message and waits for a reply
Order detailsRead from your store automaticallySomeone looks up the order
Your return policySet once, applied to every orderDepends on who answers
Exchange instead of refundOffered first, for any product in stockOnly if someone suggests it
Price difference on an exchangePaid by the shopper in the same sessionA separate payment link or transfer
Return statusA status page and updates for the shopperThe shopper asks again
ReportsReturn reasons and products in one placeA spreadsheet, if anyone keeps one

When doing it by hand is enough

If you see a handful of returns a month and one person handles them, a manual process costs little. Write your policy down, keep a saved reply, and keep a simple list of open returns.

When Tabdeel is the better fit

  • Returns arrive every day and take hours of messages each week.
  • Different people answer and give different answers.
  • Most returns end as refunds when the shopper would have taken another size or product.
  • You can't say which products come back most, or why.

Moving over

  1. Connect your store from the setup step in Tabdeel.
  2. Set your return window, fees and what shoppers are offered.
  3. Add your return page link to your order emails and return policy page.

Questions merchants ask

A good sign is when returns take hours of someone's week, or when refunds go out that an exchange could have kept.

Yes, if you want. You choose which requests are approved automatically and which wait for someone on your team.

Other comparisons

Tabdeel vs Salla's built-in returnsTabdeel vs Google FormsTabdeel vs WhatsApp onlyTabdeel vs your helpdeskTabdeel vs building in-house
Tabdeel

See Tabdeel on your store

A short call is enough to see the returns and exchanges page running on your own products.

Book a demo