1.2M SAR
in revenue retention
68%
of refunds became exchanges
Reem Al-QahtaniEcommerce Manager
Before Tabdeel every return was money walking out the door. Now most of it comes back and buys something else.
The operations platform built for retention
Tabdeel unites tracking, editing, returns, exchanges, fraud prevention, shipping, and more. Helping you grow revenue, protect your margins, and build a brand customers come back to.
We exist to give your customers confidence.
Pre-PurchasePost-Purchase
This product usually arrives within 6 days
Your package is protected from theft & loss
You have 30 days to return or exchange for free
Entered the wrong address? No problem.
Your order arrives today
Not in love? Send it back!
Here's 50 SAR credit to find something new- This product usually arrives within 6 days
- Your package is protected from theft & loss
- You have 30 days to return or exchange for free
- Entered the wrong address? No problem.
- Your order arrives today
- Not in love? Send it back!
- Here's 50 SAR credit to find something new
Operations products
Take control of your post-purchase experience
Manage delivery, returns, and order changes in one connected platform built for Saudi ecommerce.
Guides shoppers to exchanges or store credit instead of cash refunds, so the revenue stays in your store. Credit is issued at the item’s own value, and you can choose to add a bonus percentage on top to push exchanges harder.
UUrban Standards
How would you like to resolve it?All three stay open until you pick one.
Trail RunnerSize 40 · Red400 SAR
ExchangeShop NowRefund
Store credit440 SAR
Cash refund400 SAR
Shop Now opens the whole store, and the cash refund stays available either way.
ContinueCustomers swap for anything in your store, not just another size or colour, and pay the difference at exchange. That lifts average order value and keeps the revenue with you instead of refunding it out.
UUrban Standards
Swap for anything in the storeNot just another size or colour.
Classic Tee199 SAR
Trail Runner400 SAR
Value of the returned item199 SAR
Difference to pay201 SAR
The difference is paid here, with the payment methods the store already uses.
Connects your storefront, carriers and support desk in one place, which eliminates manual steps and keeps data identical across teams.
1 live
Platforms and endpointsSalla is the connection that is live today.
SallaReading orders and issuing store creditConnected
ZidOn the integration roadmapSoon
ShopifyOn the integration roadmapSoon
WebhooksReturn events to your own system
Zid and Shopify sit on the roadmap and cannot be switched on today.
Lets customers pay a small fee at checkout for free returns later, increasing purchase confidence while covering your reverse shipping costs.
UUrban Standards
Your cart
Trail RunnerSize 40 · Red−1+400 SAR
ShippingCalculated at checkout
Subtotal400 SAR
Checkout+22 SAR
Free returns for 30 daysAdd it now and the return shipping is on us if this one goes back.
What is coveredSends automated, branded delivery updates over WhatsApp and email, which cuts “where's my order?” tickets and drives repeat purchases.
UUrban Standards
Your order has shipped
It left the warehouse today and is due Wednesday 13 August.
Order #1089Trail RunnerSize 40 · Red
Track shipmentThe tracking link opens on our own store, not the carrier's website.
Shows an accurate delivery date before purchase, which increases conversion and reduces pre-delivery support questions.
UUrban Standards
Trail Runner400 SAR
Lightweight trail shoe with a grip outsole, made for mixed ground.
Size
3940414243
ArrivesWednesday 13 AugustEstimated from your Riyadh address and our handling time.
−1+Add to cart
Lets customers change an order after they've bought, address, size, cancellation, without ever opening a support ticket.
UUrban Standards
Edit order #1089Changes are open until the parcel leaves the warehouse.
Edit window closes in29 minutes, 19 seconds
Shipping address
Al Narjis, Prince Sultan St, Riyadh
Al Yasmin, Anas bin Malik St, Riyadh
Shipping method
Items
Cancel order
Summary
Subtotal599 SAR
ShippingFree
Total599 SAR
Lets shoppers add cover against loss or theft at checkout, which reduces refund claims and generates incremental revenue.
UUrban StandardsStep 3 of 3
Contact
Shipping address
Shipping method
Standard deliveryArrives Wednesday 13 August, free over 500 SARFree
Express deliveryArrives Sunday 10 August45 SAR
Order summary
1Trail RunnerSize 40 · Red400 SAR
1Classic TeeSize L199 SAR
Subtotal599 SAR
ShippingFree
Shipment Protection8 SAR
Total607 SAR
Shipment covered against loss or theft
Pay 607 SARStreamlines reverse logistics with optimised labels and routing across local carriers, which lowers return costs and improves operational efficiency.
#1089
Parcel
OriginReturn #1089, collected in Jeddah
RuleNearest destination with space
Jeddah warehouseSame city, 2 days12 SARChosen
Riyadh warehouse4 days, the main stock site28 SAR
Jeddah collection point3 days, held for a weekly pickup16 SAR
The rule picks on cost and distance, and you can pin a category to one site.
UUrban Standards
How would you like to resolve it?All three stay open until you pick one.
Trail RunnerSize 40 · Red400 SAR
ExchangeShop NowRefund
Store credit440 SAR
Cash refund400 SAR
Shop Now opens the whole store, and the cash refund stays available either way.
ContinueData products
Scale faster with artificial intelligence
Powered by data from shoppers, brands, and carriers, Tabdeel's network helps you prevent fraud, uncover insights, and make smarter decisions automatically.
Reads return patterns across stores, products and customers to predict outcomes and tune your policies automatically, reducing risk and improving performance on its own.
Sample month
Why items come backOne illustrative store, one month.
Share of returns
What to fix first
Sizing leads at 46% in this sample, so a clearer size guide on the runner would move more than any policy change.
Illustrative data from one sample store, not a benchmark.
Identifies abusive behaviour and high-risk returns before they're approved, protecting your margin before you lose it.
1 open
Return held for a decision
Flagged for reviewCustomerLena Alharbi
Order#1089
Value400 SAR
Trail RunnerSize 40 · Red
What we saw
Unusual frequency6 returns from this account in 30 days
Several addresses4 delivery addresses on one mobile number
High value400 SAR, the largest single return on this account
An item that always comes backThe same shoe returned on 3 of 4 orders
Approve the returnHold for a manual check
Every signal is shown with its source and the decision is yours. Flagging a case raises it for review, it does not settle it.
Sample month
Why items come backOne illustrative store, one month.
Share of returns
What to fix first
Sizing leads at 46% in this sample, so a clearer size guide on the runner would move more than any policy change.
Illustrative data from one sample store, not a benchmark.
1.2M SAR
in revenue retention
68%
of refunds became exchanges
Reem Al-QahtaniEcommerce Manager
Before Tabdeel every return was money walking out the door. Now most of it comes back and buys something else.
The difference
Why brands choose Tabdeel and not the platforms that claim to do everything
Intelligence in every decision
Signals from shopper journeys feed every step of the system. Policies adapt automatically to reduce risk and improve outcomes over time.
Explore Tabdeel IntelligenceSample month
Returns this monthOne illustrative store, one month.
128Returns openedAcross 1,240 orders
61%Resolved without a refundExchange or store credit
9600 SARKept in the storeValue that stayed as credit or an exchange
2.4 daysAverage time to closeFrom request to refund or credit
Where returns end up
Share of returns
Every figure here is sample data from one illustrative store over one month, not a measured result across merchants.
We're built for brands with high expectations
Brands like Nooraya, Mirqaat, Yasmeera use Tabdeel to scale without sacrificing CX. See how they cut costs, boosted loyalty, and kept customers coming back.
Case studies<0hraverage response time
24/524 hour support,
5 days a week
5 days a week
0.0%uptime guarantee
Single Sign On (SSO)
Leverage SSO to increase security and streamline access.
Enterprise Security
Your security and compliance are top of mind for us.
Two Factor Authentication (2FA)
Each user's self-serve multifactor settings are enforced automatically during sign-in.
Built for scale
Peak season traffic, handled, with a 99.9% uptime guarantee behind it.
Expert Support
24 hour support, 5 days a week, from people who know ecommerce operations.
Frequently asked questions
Tabdeel was built for Salla first, which is why it plugs in directly and goes live fast. We also support Zid and Shopify, and other platforms through a custom implementation.
Yes. We support stores across the GCC and integrate with carriers that cover both domestic and cross-border shipping.
You do, entirely. Tabdeel ships no floor and no ceiling: set zero to close the channel, or ninety days to make a long promise, store-wide or per product rule. Meeting the obligations you have to your own customers is your policy decision - we store exactly what you set and apply it consistently.
Damaged, defective, wrong-item and not-as-described returns are fee-free by default, and every one of those reasons is a setting you control rather than a rule we impose.
Tools that build confidence before checkout: Promise shows an accurate delivery date, Checkout+ offers paid returns coverage, and Editing lets shoppers change an address, cancel, or add items without contacting support.
The full experience, from exchanges and returns to tracking, risk and operations. Brands use Tabdeel to retain revenue through exchange-first flows, reduce support volume with proactive tracking, and automate the decisions that protect margin.
Checkout+ lets shoppers add returns coverage at checkout. They pay a small fee, get a free return later, and you offset reverse shipping and protect your margin.
Credit is issued as a single-use coupon tied to the customer, so it can only be spent in your store and cannot be reused.
We have plans for every size, from a store just starting out to an established brand. Check the pricing page or book time with a specialist to find the right fit.
A short call with a Tabdeel specialist makes sure the setup is tailored to your store, so you start with higher revenue and happier customers from day one.