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Tabdeel vs Salla's built-in returns

Salla lets you move an order to "under return" and then "returned", and refund the shopper from your dashboard. That is enough when you start every return yourself. Tabdeel works with Salla, not instead of it: shoppers request a return or exchange themselves, your policy is applied to every order, and an exchange is offered before a refund.

Book a demoSee how it works
TabdeelSalla built-in
Who starts the returnThe shopper, on a return page branded as your storeThe merchant, from the order page in the dashboard
Return policyWindow, conditions and fees set once, applied to every orderChecked by hand before you change the status
Exchange for another size or productOffered before a refund, with live stockNo exchange flow: edit the order or create a new one
Price difference on an exchangePaid by the shopper in the same sessionFollowed up by you
Photos and reasonUploaded by the shopper with the requestAsked for in a chat
Return status for the shopperA status page and email updatesThe shopper asks your team
Money backRefund or store credit, as you chooseTo the original payment method or the shopper's wallet

When Salla's built-in returns are enough

If returns are few, arrive by message and you decide each one, Salla's tools are enough. Set the order to "under return" to issue a return waybill, then to "returned" to refund the amount or add it to the shopper's wallet and put the items back in stock.

When Tabdeel is the better fit

  • Shoppers ask for returns every day and it takes your team's time.
  • You want shoppers to start the request themselves without waiting for a reply.
  • Many returns end as refunds when the shopper would have taken another size.
  • You want the same conditions applied to every order, whoever answers.

How they work together

Tabdeel connects to your Salla store and reads orders, products and stock from it. Your store, orders and payments stay on Salla. Tabdeel adds the returns and exchanges page, the rules and the reports.

Questions merchants ask

Yes. You can move an order to "under return" and then "returned", refund the shopper or add the amount to their wallet, and put items back in stock. The merchant starts this from the dashboard.

Not if your returns are few and you handle them yourself. It helps when you want shoppers to request returns and exchanges themselves, your policy applied automatically, and an exchange offered before a refund.

No. Your store, orders and payments stay on Salla. Tabdeel reads the orders and products it needs to handle a return or exchange.

Other comparisons

Tabdeel vs manual returnsTabdeel vs Google FormsTabdeel vs WhatsApp onlyTabdeel vs your helpdeskTabdeel vs building in-house
Tabdeel

See Tabdeel on your store

A short call is enough to see the returns and exchanges page running on your own products.

Book a demo