Protection lets the customer add cover against a lost or stolen parcel at checkout, so the claims you quietly absorb today stop coming straight out of your margin.
A parcel that vanishes after delivery usually ends in a free replacement on your account, or an argument the customer loses. Coverage gives the case a defined path, so it resolves without a debate and without a deduction from your margin.
Learn more about ShippingA person on the store team reads every claim before it is settled.
Coverage is an optional line at checkout at a price you control. A share of customers will take it, which brings incremental revenue on orders you were previously shipping with no cover against loss or theft at all.
Learn more about Checkout+A customer shipping to an office or an apartment with no doorman worries about the parcel. Offering cover for a small fee removes that worry, and makes the store look responsible for the order even after it leaves your warehouse.
Learn more about TrackingIf the parcel goes missing after it ships, we settle it as a replacement, credit or refund.
What is coveredThe customer raises the claim from the same tracking page they were already watching, and it arrives with its full history attached. You approve or decline it in one click, instead of a days long thread across support, warehouse and carrier.
See the dashboardCoverage settles as a replacement, credit or refund, and the choice you make here is written onto the order.
Protection covers a lost or stolen parcel. Checkout+ covers the cost of returning an item. They are separate products and you can offer both at the same checkout.
The settlement follows the rules you set in Tabdeel: a replacement item, store credit, or a refund. The point is that the decision is written down in advance instead of negotiated case by case.
No, it is always optional. Anyone who declines returns under your usual policy, and if the store is at fault there is no fee and no cost to them at all.
You can set a ceiling on the covered value, exclude specific categories, and price coverage differently by basket value.
Book a demo and see the Protection offer at checkout, and the claim path from both the customer side and yours.
Book a demo